frequently asked questions
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us at hey@fromlowwater.com and we'll be in touch soon.
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All sales are final. Returns and exchanges are not accepted due their on-demand production, so please confirm your selections carefully before completing your order. Choose wisely! 🫵🏽
If an incorrect item is received, or there is an error with your order, it will be promptly reviewed and corrected. In those cases, a replacement or appropriate resolution will be provided to ensure you receive the right items. Please contact us immediately via hey@fromlowwater.com with your order number if there is an error with your order.
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Estimated delivery for all United States shipments is within 7 business days (usually under 5) and up to 14 business days for international shipments 📦
You should receive an email with tracking info once your item has shipped. It may take some time for the post office to receive and scan your order. International shipments may be subject to customs fees or duties. These fees are the responsibility of the buyer.
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These things happen sometimes 😅 If you received an incomplete order, forward your original order confirmation to hey@fromlowwater.com with what's missing and we'll make it right as soon as possible.
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Sorry about that 🙃 If you received the wrong item in your order, contact us at hey@fromlowwater.com with your order number and we'll ship the correct item(s) right away. Feel free to keep the mishap!
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Ugh – my heart 💔 If your order arrived damaged, please contact us with your order number at hey@fromlowwater.com and we'll evaluate the issue and make it right. This will usually result in a fresh replacement at no cost.
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If your order hasn’t arrived within the estimated delivery window, please first check your tracking information 🚚
If it still appears delayed or shows as delivered but you haven’t received it, contact us via hey@fromlowwater.com with your order number and any tracking details so the issue can be investigated and resolved. Carriers may have shipping delays beyond our control.
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I do not take commissions at this time. Maybe in the future!
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Fun fact: tattoos are my favorite thing. I travel to a new destination for some new ink every year 🖤
It'd be an honor to have my work tattooed on you. If your tattooer requires permission from the original artist (me), just show them this FAQ page. Also, I'll trade you a free print for a photo of your tattoo, and I'll send one to your tattoo artist. Just email hey@fromlowwater.com to arrange the swap!
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All sales are final. Returns and exchanges are not accepted due their on-demand production, so please confirm your selections carefully before completing your order. Choose wisely! 🫵🏽
If an incorrect item is received, or there is an error with your order, it will be promptly reviewed and corrected. In those cases, a replacement or appropriate resolution will be provided to ensure you receive the right items. Please contact us immediately via hey@fromlowwater.com with your order number if there is an error with your order.
-
These things happen sometimes 😅 If you received an incomplete order, forward your original order confirmation to hey@fromlowwater.com with what's missing and we'll make it right as soon as possible.
-
Ugh – my heart 💔 If your order arrived damaged, please contact us with your order number at hey@fromlowwater.com and we'll evaluate the issue and make it right. This will usually result in a fresh replacement at no cost.
-
I do not take commissions at this time. Maybe in the future!
-
-
Estimated delivery for all United States shipments is within 7 business days (usually under 5) and up to 14 business days for international shipments 📦
You should receive an email with tracking info once your item has shipped. It may take some time for the post office to receive and scan your order. International shipments may be subject to customs fees or duties. These fees are the responsibility of the buyer.
-
Sorry about that 🙃 If you received the wrong item in your order, contact us at hey@fromlowwater.com with your order number and we'll ship the correct item(s) right away. Feel free to keep the mishap!
-
If your order hasn’t arrived within the estimated delivery window, please first check your tracking information 🚚
If it still appears delayed or shows as delivered but you haven’t received it, contact us via hey@fromlowwater.com with your order number and any tracking details so the issue can be investigated and resolved. Carriers may have shipping delays beyond our control.
-
Fun fact: tattoos are my favorite thing. I travel to a new destination for some new ink every year 🖤
It'd be an honor to have my work tattooed on you. If your tattooer requires permission from the original artist (me), just show them this FAQ page. Also, I'll trade you a free print for a photo of your tattoo, and I'll send one to your tattoo artist. Just email hey@fromlowwater.com to arrange the swap!
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