refund policy

All sales are final
Returns and exchanges are not accepted due their on-demand production, so please confirm your selections carefully before completing your order. If an incorrect item is received, or there is an error with your order, it will be promptly reviewed and corrected. In those cases, a replacement or appropriate resolution will be provided to ensure you receive the right items. Please contact us immediately via hey@fromlowwater.com with your order number if there is an error with your order.

Damages and issues
Please inspect your order upon reception and contact us immediately via hey@fromlowwater.com with your order number if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.